Job Type: Kickstart
What you need to know: Closes 14/10/21
To apply for this job, you must be claiming Universal Credit and 16 to 24 years old.
Citizens Advice Bureau West Lothian
Working a combination of home-working and office-working, Citizens Advice Bureau West Lothian (CABWL) are pleased to invite applicants for the role of Project Support Administrator. Office working will be between 1-2 days per week with the remaining days home-based - all IT equipment including a laptop, headset, Zoom license and an internet dongle(if required) will be provided to accommodate home-working.
Our office is based in Craigshill, Almondbank Centre, Shiel Walk (the library), Unit 1 – EH54 5EH
The Project Support Administrator is a newly created role within a brand new project, the project focuses on delivering adviser training throughout the Scottish CAB service and this role will provide support to the project co-ordinator and two training officers.
The main responsibilities of the Project Support Administrator will include the following:
Monitor and manage a centralised training inbox – enquiries from both trainees and bureau managers alike, delegating to relevant team members
Managing Zoom meetings for the team, such as training sessions, marketing pitches, and team meetings; this will also include minute taking following training provided by the bureau
With support by the project co-ordinator, draft basic statistical reporting and convert into project template for distribution
Core working times are 09am to 5pm Monday to Friday. You will be able to pick your hours and days to accumulate 25 hours per week. On days where you work a full shift, i.e. 7 hours, you will recieve a paid 30 minute lunch break
Confident using MS Outlook and Word
Good level of literacy and English language skills
Positive, can-do attitude
Good verbal and written communication skills
IT confident – you will be allocated a laptop to work from and so it is important you are confident with the basics of using this device
Basic knowledge of using MS Excel, Teams and PowerPoint
Previous experience in an administrative/clerical role
Previous Zoom/Skype/Teams experience – even as an attendee rather than a host
European Computer Driver’s Licence certificate
ADDITIONAL EMPLOYABILITY SUPPORT
The young person will be provided with the opportunity to choose their working hours confined to the core hours of work for CABWL, they will then work with the project co-ordinator (their line manager) to create a work schedule where they can allocate times for their array of to-do tasks.
Teamwork and communication will be developed at dyadic level between the young person and each team member. With support from their line manager they will complete small tasks which will increase their confidence and competence with communicating to others, starting with the team then moving onto the wider bureau, and finally the external clients of the project. They will also, with mentoring from their line manager, co-ordinate deadlines between team members
The young person will receive e-learning training in GDPR, the CAB Aims and Principles, 2 modules on administration within an organisation (covers MS package), equalities and diversity and any ad-hoc traiing sessions that may arise either from the bureau or from the umbrella body, Citizens Advice Scotland
The line manager will support and mentor the young person with developing their confidence and competence in communicating with others, especially those who may be challenging at times, managing a busy and at times conflicting workload, developing MS skills; especially Outlook, Word, Excel and Teams. They will also have scope to develop social media marketing skills, supporting the project co-ordinator.
The young person will recive periodic mock interviews with their line manager and bureau manager, as well as support completing applications and updating their CV and cover letter.