Job Type: Entry Level
What you need to know: Full Time
Scoffable is a fast growing company that enables customers to order from their local takeaways online.
Customer service is a key component of our business. You will be at the front line supporting both customers and partner takeaway vendors. It can be challenging and fast-paced so we are looking for a passionate individual who is capable of working well under pressure.
Previous customer service experience is not necessary, we believe in hiring the right people with the right attitude and strengths.
Job Details and Benefits
- 5 Day Weekly Rota, Primarily Late Shift & Weekends.
- Early (8:00AM to 4:00PM), Afternoon (12:00PM to 8:00PM), Late (4:00PM to 12:00AM).
- Based in Livingston, West Lothian.
- Pension Scheme.
- Private Medical Insurance.
-Monitoring orders in real-time to ensure that they are received and accepted by our partner takeaways without delay.
- Handling and resolving enquiries from customers and partner vendors via multiple channels (phone, email, social media).
- Demonstrating strong judgement, professional etiquette, analytical and problem-solving skills.
- Creating and maintaining menu data for partner takeaway vendors.
- Reviewing the work of your peers.
- Contributing ideas to improve existing processes.
- Performing supporting administrative tasks.
- Mentoring new team members when required.
- Excellent telephone manner.
- Strong work ethic.
- Exceptional attention to detail.
- Excellent IT and typing skills.
- Strong analytical and problem solving skills.
- Interest and experience in using technology and the Internet with the ability to quickly learn new tools and technologies.
- Ability to effectively communicate and collaborate with a diverse range of people in both written and verbal format.
- Excellent time keeping.
- Ability to work unsupervised.
- Must be able to travel independently to and from work.
How to Apply
Please apply by attaching your CV. You should include a short covering letter detailing why you think you would be suitable for this role.
Apply by clicking below.